1. Overview

We, at Subham Stay, are committed to ensuring our customers are satisfied with our services. If you are not completely satisfied with your booking, we offer a refund policy subject to certain conditions outlined below.

2. Refund Eligibility

Refund requests will be considered under the following conditions:

• Requests must be made within 7 days of the booking date.
• Refunds are eligible only for cancellations made 48 hours prior to the check-in date.
• Refunds will not be granted for no-shows or cancellations made after the check-in date.
• Refunds are applicable only on the booking amount and exclude any processing or service fees.

3. Refund Process

If you are eligible for a refund, please follow these steps:

• Contact us via email at support@subhamstay.com with your booking details and request.
• Our team will review your request and The refunded amount would be credited to your bank account within 5 to 7 days.
• The refund will be issued to the original payment method. Please note that bank processing times may vary.

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Late check-in or early check-out.
• If the guest violates the terms of service or engages in illegal activities during the stay.
• If the guest is dissatisfied with external factors such as weather or local events.
• For any third-party services such as transportation or events arranged outside of our platform.

5. Contact Us

If you have any questions regarding our refund policy or need assistance with a refund request, please contact us at:

Email: support@subhamstay.com
Phone: +91-7751099744
Address: Block Chhak, Baliapal, Dist – Balasore, Postal code – 756026